If you can believe it we are still waiting. That is correct, still waiting for an answer to whether we are approved for the omni pod or not! This process started 18 days ago. We have 9 days until the start of school. The kicker is that the hold up has not been an obnoxious insurance company who would never understand the life of a diabetic. The hold up has actually been the dr.'s office!? First, they were late on sending in the letter of medical necessity. After Insulet recieved that I thought we were all set and would hear in a few days. I didn't want to appear like an impatient lunatic (which is how D makes me feel half the time anyway) so I didn't call to find out. After about a week I called my contact at Insulet, who is now becoming a friend of mine, to check the status. She told me that they had been waiting on clinical information from the doctor. There was silence on my end at which point she asked if I was taking a deep breath? I responded that I was taking several deep breaths and that it was a good thing that it was her on the other end of the phone and not my doctors office.
I was pretty angry and ready to call the doctors office, however; I could feel the tasmanian devil brewing inside of me and did not want to unleash on some poor unsuspecting soul at the doctors office (knowing that I would not get the doctor directly right away).
My contact person at Insulet reassured me that she would continue to call and she would contact me when they recieved the info and were sending out to insurance. Today, I did get a call that they were able to send out to insurance and they expect a reply in 1 - 2 days.
I am no dummy and I realize that the people at Insulet are all over this and very customer service friendly because they stand to make a decent amount of money off of my little girls illness, if this gets approved. That is their job - to sell the product. I expect more out of my dr.'s office. I expect them to UNDERSTAND, to have COMPASSION, and to want what is BEST for my child. It is pretty sad that the reason this process is on the move is because of money. It is not because there is a little girl dealing with a crappy disease who just wants to feel normal ( there is that word again).
2 days ago